UNACCEPTABLE SERVICE

I opened an easy zero account a few years ago with FNB as the branch had a "campaign" now the bank has decided to discontinue the account and froze all the accounts. without any notification. Now i don't have any access to my funds to buy food or petrol for my car. It's more than a week and i have been to the bank 3 times only for them to say sorry the team don't work weekends and they have a backlog. This was a decision the bank made to discontinue the account and clearly they didn't anticipate the consequence of putting a hold on the accounts. So my question is if you have a backlog and inconveniencing your clients WHY don't you let the team work weekends to accommodate your clients, but NO all you get is SORRY!...well SORRY don't feed my family, SORRY don't fill my car with petrol. GET YOUR ACT STRAIGHT FNB. IF YOU MAKE A DECISION THAT WILL IMPACT YOUR CLIENTS NEGATIVELY YOU NEED TO HAVE AN ACTIVE PLAN AND A BACKUP PLAN TO ACCOMMODATE US. I logged a complaint and will only be addressed in 5 business days. ANOTHER WEEK WITHOUT MONEY!!!!!!! UNACCEPTABLE.