Unacceptable service

I am highly disappointed with FNB after my account was hacked a month back( However the money was paid to me) I am now frustated once again. I made a paysharp payment on the 9th of November 2025 and the amount has never reached the receipient. 3 days later and still nothing, I have been communicating with FNB and they keep promising to resolve the issue they are having with Paysharp. Im so highly disappointed and Im not even considering moving banks. Enough is enough