unacceptable service delivery

I accidentally transferred an amount of R6000 from my cheque account to a easy zero account which i never knew i had or wanted in the first place and am unable to reverse this transfer. i am informed that the only way to get my money back is by going to a branch to have a card issued. i am however not able to do this as i have just been discharged from hospital with covid and still need to isolate i have explained this to the branch but they still will not help me in the mean while i have to providefor debit orders going through my cheque account. failure to assist me is unacceptable really