Unacceptable Service Delivery

I have been attempting to open a business account with FNB since 25 February . <br> I app**** with my current surname , but your system opened an account on my ****en name which I never supp**** .<br> I have also never had an FNB account. <br> The card was delivered without me having to sign any document (SAR , Declaration , KYC), with my ****en surname. <br> I have been in contact every day since 29/02 trying to get this account opened. <br> <br> I was told on 07/02 that the documentation had been sent thru for account finalization . <br> I have not received any calls from FNB since 07/03 . <br> I was told this morning 10/03 ththe account was finalized and had been sent thru for activation . <br> However ,I received an email at 11:48 today that the account had only now been submitted for finalization. <br> When I called the call centre to follow up on what the hell is going on , I was referred to by my ****en name (which implies that my name has still not been changed on your system) . <br> The call centre agent escalated my query . <br> However I have yet to speak to anyone who is able to make a difference. <br> <br> With all the hype about \switch to FNB\" , I would have assumed that this process would be more efficient.<br> Not happy."