unacceptable service delays

I app**** for my credit card on Thursday the 30th of April. I signed all the paperwork on that day and was assured that I would receive my credit card in 5 to 7 working days. <br> I was then called on the Monday after that to confirm everything and was assured me that ld be receiving my card within 5 - 7 working days ( which should not have taken the same length as I had app**** in the previous week)... Then on Saturday the 9th of May I received an email that there were outstanding papers. I returned to the bank and signed those papers only to find that they had already been on the system from the day that I app****. So in processing my transaction they waited 3 days and in that time the contract expired and I had to resign. Once again they told me it would arrive in \5 to 7"working days. This being 9 days after my initial application!!! So absolutely NOTHING had been done from the day I app**** till 9 days later! Then they assured me I would receive a call today about where to deliver my card to and I have yet to receive that either. I am disappointed with this poor service as I was offered to bank at many different banks prior and it seems I made a poor choice.<br> <br> Regards<br> Dr Hassan"""