Unacceptable Service and Misinformation from FNB – Urgent Refund Still Unresolved

I attempted to suspend a debit order mandate in May 2025 before it was processed. I was assured by both an agent on the FNB App and at a local branch that if the debit went off, it could be reversed afterward. Based on this advice, I was comfortable

However, since the debit order was deducted, I am informed by FNB that the debit is non-reversible, directly contradicting the guidance I had received from their own staff.

Despite multiple attempts to get assistance, I have not received any help from FNB. Not one representative has been able to assist or provide clarity. I have been left frustrated, misinformed, and financially affected.

This level of service is completely unacceptable for a major financial institution. I demand urgent attention and resolution to this matter, and a full refund of R1,600.

Mahendra Gobardhan Contact: ***