Unacceptable service and lack of knowledge from consultants

I would like to express my disappointment and frustration regarding my pre-approved facility application. Despite following the application process on the banking app, I was unexpectedly logged off prior to completion. A sales department representative assisted me and confirmed that the funds would be available after accepting the de******eck mandate.

It has now been over 48 hours since the application was completed, and the funds have not been disbursed into my account. Despite multiple follow-up calls, I have received conflicting information from various advisers.

I request that this matter be urgently reviewed and resolved. I expect a higher level of service from FNB as this is totally unacceptable