Unacceptable Service and Delays by FNB Deceased Estates

Last year, I sent letters of instruction to FNB Deceased Estates to have the accounts closed the deceased. Those instructions went unnoticed for months as I continued to follow up with no response. After coming on to Hellopeter, I was finally getting somewhere, as this appears to be the only way to get decent service. Now, I find myself having to resort to this once again. In March, we were told verification was complete and that a closure request had been put through. We are now almost half way through May and the accounts have not been closed and I have received no further feedback. This estate has been severely held up by the poor service at FNB, and it is not the only one. Another estate we are administering was reported to FNB in September last year and we are still yet to receive funds. I was also sent the wrong interest statement for this estate. I called FNB and told them about this, asked for a new interest statement and about how much longer we can expect to wait... I got the same standard response as usual, "We have escalated the matter and you will receive feedback in 48 hours." This was in February. I have not heard back since. Unacceptable.