Unacceptable service

Since 29 December 2022 I have been trying to get my money back that was deposited into credit that was linked to my account. I was advised three weeks ago to go to the branch in Table Bay Mall which I did. I spoke to the manager Jason and Jesse the IT Person. To date and I call almost everyday and Jesse has not returned my call to advise as to when I will receive my money. This is so unacceptable. I spent many hours calling Customer Care, Credit Card Division, Legal etc only to be told my branch must assist me. Even yesterday on the atm the credit card is still linked to my cheque account and I have never app**** for one.