UNACCEPTABLE SERVICE

On 27 September 2022 I wrote a review about my late Mothers estate. I received the following message "FNB High Priority Complaint ref .... been sent to Customer Resolution Centre. A consultant will contact you within 24-48 business hours." Haha. And here we are. 03/10/2022 and still NO communication. WHAT NOW. What happens to the interest in all the money. The longer it is held the more money they deduct for handling the estate. THEY ARE NOT HANDLING ZIP.