Unacceptable service

I can’t even express my disappointment and dissatisfaction with FNB. I tried to buy a stand and made a payment to an ABSA account but found out it was a ****. I reported this around the 20th of October 2022, funds were frozen after reporting and speaking to guy by the name of Sthembiso Mhlambi from the ***** department. Since then I have not received any feedback from him. I have gone to different branches multiple times and they tried to call and email him and his superiors but to no avail. In the past week they have promised the branch staff that they provide feedback to me but nothing happens. ABSA says they are waiting for fnb in order to release my money. The treatment I have received from FNB ***** is the worse , I feel helpless, and It has affected me in everything, time wise, financially. It’s clear fnb doesn’t care about it clients