UNACCEPTABLE SERVICE

I wanted to reverse a debit order for the amount of R725 on Saterday. Seeing that the amount is greater than R200 my Banking Application on my phone had no use. I went in as soon as FNB Preller Plein opened. I was assisted and told to phone the helpline. So we phoned. Anddddddd we waited......... 45 min later still holding on I decided to leave seeing that I am pregnant and would prefer to be a bit more comfortable if I have to wait that long. Taking in consideration that it was month end I left. This Morning I phoned again more than 7 times I had to punch in my ID/CARD NO/PIN and then wait......... So after waiting more than 2 hours in total for someone to pick up I tried again. So after 15 min of again waiting someone answered. And then.......... WHO WILL TOP UP MY AIRTIME AFTER I HAD TO WAIT MORE THAN 2 HOURS FOR SOMEONE TO PICK UP AND STILLLLL NO ASSISTANCE!!! This is pathetic and made me decide to rather leave all business with FNB and rather go to Capitec. THANK YOU FNB FOR NOTHING!!!!