Unacceptable service

I am totally disgusted with the level of service from Fnb credit card department. I used to own a Fnb credit card, which I payed up in Feb 2017. According to the closure letter I received the account was closed on date 8 Feb 2017. In November 2017 I app**** for a credit card but got declined. I have visited Fnb Eldoraigne numerous times to find out why I get declined and every time the consultants email the credit card department, or accounts department, or phone this number and absolutely no solution to be given from Fnb to me, to be approved again. So today 26 March 2018 I app**** for a credit card, as I was told in November 2017 come back after three months at the branch and try again to re-apply as the consultants have requested the credit card defition to close and remove the account. So I got declined again because of the old credit card not beeing closed and removed from my name. It's been more than a year ago FNB!!!!!!!!!!!!!!!!!!! Someone is not not doing there JOB.