1 reviews | Active since Apr 2014
Unacceptable Service
I have been trying for the past weeks to get FNB to sort out the refunds to my credit card.
Despite all the below measures, this is still not resolved (CASE ID - ********** 3):
- contacting online bankers (Linda Mahaye and Nokukhanya Mpungose) - completed dispute form sent to Credit Card division and Neo Malekutu. - multiple calls to the call centre, discussion with Innocent who promised that this would be resolved in 7 working days - Ref ********** issued for complaint
The service from FNB has been absolutely unacceptable.
I should have NEVER switched from ABSA! BIGGEST MISTAKE ever!
Hello elijahle ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello elijahle ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***