Unacceptable Service

<p>I have opened a 32days account with FNB (which I was recommended by a friend). Last week Saturday (09/07/2016) when I visited the Orange Farm branch to withdraw that amount (which I need urgent for a crisis I have)I was advised that my finger prints are not corresponding to the ones on he system, as a result I was not assisted. The consultant who was assisiting me advised me to go to home affairs for my finger prints before I can withdraw my own money which I need like yesterday. How can I take a day off just to go to home affiars for my finger prints??? I bank with absa and was thinking of switching to FNB permanenlty but after the heartache recieved from FNb, I doubt that will ever happen again. </p>