UNACCEPTABLE SERVICE

I app**** for an FNB credit card online on 24/03 and in the response email, it said I should get a response within 2 working days. On Friday 01/04 (after 4 working days), I sent a complaint via the website. They attempted to phone me from 04/04 and I was at work and could only contact them back on 11/04. Needless to say, my application was approved and the lady I spoke to asked if I would like the agreement emailed to me and I said yes. There after, she said I would receive my card within 2-3 working days. A week later, 18/04, I phoned to find out how far it is and was told I was suppose to sent back the contract, which was not said to me over the phone and that now it will take 5-7 working days to process. This is completely unacceptable, pathetic client service!