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Marita V

1 reviews | Active since Jun 2018

16 Jun 2018, 11:11

Unacceptable response from FNB

I am frustated at this stage. FNB online send us a email for our ID and proof of addres. That happened on the 12th of June 2018. We have send it that same day. The email said that they wil open our account in 8 working hours. It is almost 8 days now. I emailed them, phoned them several times. I spoke to Keke Mokone, who is suppose to be our supporting manager. I spoke to his manager, Mr Galil. They all said they will fixed it. Since today 16 June 2018 I cannot login. People got angry with us because we have to pay them etc.This is unacceptable for an international institution to not respond to a customers request.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2018, 09:19
Official

Good day Marita De Vos,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2018, 11:29
Official

Good day Marita De Vos,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)