Unacceptable premiere suite service

Contacted FNB premier suite and spent over 2 hours on the line trying to apply for a petrol standalone account , Half of the staff are not even trained t understand there difference between standalone accounts and the petrol linked card that has been discontinues. Transferred me over and over until I got to a lady who sent me the incorrect email address for the ***. FNB staff are seriously not trained at all with information to be assisting clients online .