ML
Marcella L
1 reviews | Active since Sept 2019
25 Sept 2019, 05:26
Unacceptable OTP Services.
FNB, why is it so difficult to change my OTP? I am overseas and desperately need perform an online transaction BUT I CANNOT because your service does not allow me to due to not being able to change the OTP.
Your online services in this regard have made the prospect of online banking seem like a tedious, overcomplicated and worthless endeavor. And I know I am not the only one to have this issue.
I don't even want to give ONE star. Please do not give me a call. I cannot use my local cell phone number.
M
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Sept 2019, 11:37Good Day Marcella Lupini
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
FNB (First National Bank)'s reply25 Sept 2019, 11:37
Official
Good Day Marcella Lupini
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***