1 reviews | Active since Nov 2014
Unacceptable Level Of Bad Service
I have been banking with FNB for more than two years and have always received exceptional service. With this in mind I am in the process of starting a business and decided to open a business account with FNB. I did the first step of registering my business with the CIPC through FNB. I have sent through my documents id and proof of address 13 November 2017. I have received no feedback so far. I have emailed the CIPC registration team, but there is no reply. I also tried calling the contact centre but it asks for a card number for my account. I am unable to proceed as I have no business card number. Can you please urgently advise if you are still interested in my business in the next day. If not can you please process my refund for my CIPC registration so that I can register the business myself and open my bank account at another bank.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)