1 reviews | Active since Mar 2012
Unacceptable lack of feedback
Perhaps you should change your automatic emails to rather state that you will try to be in contact in the near future. Your current statement of 2 working day is not accurate.
Please refer to references 98VVZ73L, 3X6ICKFZ, 7VOI02DB, 4GV4MJRL
EVERY single time I use YOUR website to log tickets for YOU to contact me, it just never happens AND EVERY SINGLE time I have to complain about it here then something happens. I now have solid proof that the Contact Us section or call me back functionality from YOUR website does not work, you can refer all my other "reviews" on this website for proof.
In future I will be submitting all requests to contact me here.
Now please contact me regarding my application for an Accidental Death Plan which I have been trying to apply for the last week.....................
This is really an unacceptable turn around time, but this is also not the first time I complain about this and is surely not the last....
Good day Gustav,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gustav,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)