Unacceptable Incompetence - Furious with Lack of Service!

I am extremely disappointed with the lack of competence in handling my request. I requested a downgrade of my account from an Aspire Cheque account to an Easy Pay-As-You-Use account over two months ago due to the excessive bank charges. It is now late August, and to my frustration, the downgrade has yet to be processed. I demand to know who is responsible for these unwarranted charges, as this delay is entirely due to your failure to execute a simple task. If this downgrade is not completed immediately, I will have no choice but to move my finances to another bank. This level of service is completely unacceptable.