Unacceptable Handling of Unauthorized Transactions by FNB

I am extremely dissatisfied with FNB’s handling of a serious issue involving unauthorized transactions on my debit card. On 12th September 2024, my card was hacked, and two transactions were processed, despite my account having a zero balance at the time. This led to my account going into a negative balance.

What’s even more concerning is that these transactions were allowed to go through despite the lack of funds in my account. This is a serious security oversight, and I cannot understand how the bank allowed this to happen.

I have been waiting for weeks for my money to be refunded, yet there has been no clear resolution or even adequate communication from FNB. I’ve made several inquiries, but I have yet to receive a satisfactory response.

This situation is completely unacceptable. If my money is not refunded soon, I will have no choice but to escalate the matter further.

I expect FNB to act quickly and resolve this issue, as it is their responsibility to protect their customers' funds and provide prompt support in cases like this.