Unacceptable Handling of Goods **** Involving My Savings Account

Dear FNB,

I am writing to express my profound dissatisfaction with the abysmal handling of a critical issue concerning my bank account. The level of incompetence and neglect I have experienced throughout this ordeal is utterly unacceptable.

On April 9th, my savings account was flagged in connection with a Goods ****, leading to its immediate suspension. Since then, I have been left in the dark, receiving zero communication from your institution regarding this alarming matter.

Despite my relentless efforts to seek assistance, my concerns have been met with a sheer lack of accountability and professionalism.

I have endured the frustration of placing 20 calls to your customer service department over the past week, each resulting in nothing but empty promises of resolution within 24 to 48 hours. However, not once has anyone from FNB bothered to reach out to me. Instead, I have been subjected to a barrage of contradictory information from your so-called "consultants," leaving me more confused and agitated with every futile attempt.

Today, April 17th, marks yet another futile endeavor to address this issue. After being passed around like a hot potato, I was finally provided with a contact number for the supposedly responsible team leader, Yoliswa Doyisa ***). However, my numerous attempts to reach Doyisa have proven fruitless, as all calls have been unceremoniously dumped into her voicemail abyss.

To add insult to injury, it appears that my misery enjoys company, as I recently discovered a fellow customer's identical plight documented on hellopeter. And this was 2 years Ago!!

Link: https://www.hellopeter.com/first-national-bank/reviews/business-account-blocked-private-wealth-banker-never-available-*** During my latest call to your ***** line after being given the number of Yoliswa Doyisa, I had the displeasure of speaking with a consultant named Thokozane, who nonchalantly informed me that the case had only been assigned yesterday. Case Number (***) This revelation is not only laughably tardy but also contradicts the misinformation peddled by your previous representatives. I am appalled by the blatant disregard for protocol and basic competence exhibited by your staff.

Reference Number:RR*** Thokozane also insisted that consultants are not allowed to give out Team Leaders numbers. So why I was given the number and how ? The sheer incompetence displayed by FNB in handling this matter has not only inconvenienced me but also jeopardized my financial stability. With my account unjustly suspended, I am effectively barred from conducting essential transactions vital to my livelihood.

I demand immediate action to rectify this egregious mishandling of my account and expect a thorough explanation for this gross dereliction of duty. Moreover, I insist on assurances that robust measures will be implemented to prevent such a flagrant disregard for customer welfare in the future.

I expect nothing short of a swift and satisfactory resolution to this matter, failing which I will have no choice but to explore alternative avenues to address this gross misconduct.

Awaiting your prompt and earnest response Thanks