Unacceptable ***** Handling and Complete Failure by FNB

I am absolutely outraged by the way this matter has been handled. My card was ****** from a locked vehicle, and ********s managed to rack up R6,450 in transactions at two different ****a shops, despite my cash‑withdrawal limit being R3,000. Not only were the *****ulent withdrawals allowed to exceed my limit, but I was also charged for exceeding that limit — something I didn’t even do! After waiting an entire month for feedback, the ***** department now tells me I will not be refunded because “the ********s cracked my PIN,” and therefore it’s somehow my fault. This explanation is completely unacceptable. If ********s can exceed my cash limit, that is a failure of FNB’s systems — not mine. The complete lack of accountability, the delay, and the refusal to refund clearly show that customer protection is not a priority for FNB. Treating a loyal customer this way, especially when your own systems allowed these transactions, is unbelievable. I will absolutely be moving my banking elsewhere ( my vehicle finance, my personal banking as well as my home loan) , and I will be sharing this experience widely so others know what to expect. The disregard for my loss and the refusal to correct an obvious breach is shocking.