Unacceptable FNB!

I'd like to share my experience with FNB experience from abroad. I currently reside in the United States of America.

I have been a client of FNB for more than 10 years. I used to be a private banking client until I wasn't satisfied with the policies regarding financing.

I changed about 8 year ago to a different establishment.

I decided to maintain a bank account with FNB. Just an Easy Debit Account.

Once a year a come back to South Africa to visit the home soil where I use this account.

The last time I went back home was in April 2024, about a month after my visit back home I noticed on my FNB banking app my account has been closed.

I received no notification or emails rearing these actions.

What really upsets me is the account had a significant amount of funds in it.

I have tied more than 10 time to solve this issue and FNB just can't help me.

They require me to come to a brach to solve the problem. Unfortunately this year I am not able to travel to South Africa.

My issue is: How can FNB just close an account and how can they not solve an issue like this through the internet. I mean we live in the modern area with self driving cars, robot, artificial intelligence.

I am frustrated with FNB.