Unacceptable FNB!!!

FNB has decided that I should make two payments in one month on my credit card. Automated Payment was made on the 23rd June and an additional one was expected on the 30th June. My account was then listed as inactive!! The crazy part is that these are automated, after trying the secure chat and branch, I was told nothing could be done until Monday morning, I was also advised that this may take an additional 24hours for the block to be removed. Banking should be made easy!! While I appreciate that everyone apologized, how does this help me.