UNACCEPTABLE FNB

Good day,

I got married and sent my marriage certificate and new ID to the bank to update my details. I have been speaking with Premier Banking for the past week.

Last week I received a sms requesting that I provide the bank with FICA documents for the NEW ACCOUNT I had opened? I notified Premier Banking of this, and it was confirmed that the sms was sent in error because I did not open any new accounts.

Yesterday, despite the above, FNB decided that they wanted to freeze all my accounts because the FICA documents are outstanding for my "new account".

I was unable to pay for groceries and petrol, because FNB does whatever they want without notification or checking that they are processing the correct information for the correct account. My husband had to leave work in JHB and drive all the way to PTA to pay for my petrol and then drove back to JHB to work again...

There was NO further notice to me, and clearly this was done in error by people that are unable to properly open their eyes ans use their brains.

I further spoke with FNB bankers over the App yesterday, and they too could not assist. Despite the fact that I told the what the situation was, and that I opened no new accounts they answered me that MY ACCOUNT WAS STILL BLOCKED BECAUSE IT IS A NEW ACCOUNT AND FICA DOCUMENTS ARE OUTSTANDING! What the heck does it take for you to open your damn eyes!!

I cannot explain to FNB how upset I am about this. It is absolutely unacceptable that existing clients are treated this way. What is the use of me being an account holder at FNB if they do whatever they like??? Without further communication or consent? And in the meantime I have NO access to my own money?

I will be laying a complaint with the Consumer Commission and every other board or commission that I can find.

I want to know who was responsible for this, and expect FNB to sort this out today.