1 reviews | Active since Feb 2015
Unacceptable FNB
I walked into FNB Benmore where I opened a business account on the 29/9/2014. I am setting up a second business and there were some transactions in November and December. (None in January 2015) Due to red tape its taking longer to get contracts in place so the business starts generating revenue.) SARS require a bank statement stamped by the bank for the new business account. No problem i think so i walk into the bank with my ID Book and simply request a bank statement stamped for my new business account. Oh no i get told my account is inactive as there have been no transactions in the past month. The account is a current account with a positive balance. I am told that to active my account i need to make a deposit. I asked to speak to the branch manager who was unavailable, but managed to speak to a supervisor who confirmed that i need to deposit more money so I can obtain a statement. As a consumer i am entitled to statement of my account on request. This is completely unacceptable. I have another active business account for my other other business at the same bank same branch. On principle I will more both accounts and report this to the banking OmBud if necessary. Michael W
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 616916 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 616916 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
