1 reviews | Active since Feb 2017
Unacceptable Excuses
Good Day
I have been trying to get my loans closed, and have been pushed around. The call centre agents inform me 72 hours turn around time. then 24 hours then 24 hours again and then I get told it is working hours. so all 3 consultants I spoke to previously **** to me, this is unacceptable and I do not want to be involved with a company that allows this to happen
At this point I am ready to leave FNB as they are unwilling to help me the last 6 months with FNB has been the worst I have experienced with all the years I have been with them
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)