Unacceptable Delays with FNB Reversal Process

I am writing to express my deep dissatisfaction with the level of service I have received from FNB regarding a payment reversal. I mistakenly transferred funds to the wrong FNB account and immediately requested a reversal via Secure Chat on the FNB app. I was initially informed that the process would take 24–48 hours.

However, after three days, when I followed up, I was told the timeframe was actually 4–7 days. On the eighth day, I enquired again as the funds had still not been returned, and was then advised that the process could take up to 15 days. At this rate, I am concerned that the timeline will continue to shift without any real resolution.

I cannot understand how it can take this long to reverse a transaction between two FNB accounts, especially when no external bank is involved. The inconsistent information, lack of transparency, and ongoing delays are extremely frustrating and entirely unacceptable.

I expect clear communication, accountability, and urgent action to resolve this matter.

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