Unacceptable Delays at FNB

On the 8th of August 2025, I made a simple mistake when paying rent to my landlord — I was given incorrect banking details, and the money went into an account that was already in arrears. This should have been an issue that was quickly and easily resolved if First National Bank had acted with urgency and efficiency.

Instead, after reporting the matter immediately, I was told it would take 30 working days, which I accepted. However, as of today, there has been no progress. I have been going back and forth via email with one of FNB’s employees, being asked repeatedly for the same signed documents over and over again, with no sign of resolution.

This level of service is completely unacceptable. A bank is meant to safeguard its clients’ money, not subject them to endless delays and empty promises. Once I finally receive my funds, I will be closing my account with FNB. Customers deserve a bank that is responsive, accountable, and actually cares about resolving issues — FNB has proven to be none of these.