Unacceptable Delay and Poor Service with PayShap Payment at FNB

I am extremely disappointed with the service I've received from FNB regarding a PayShap payment I made on Sunday, 4 August 2024, at 13:18. The funds were debited from the FNBY account but never reached the PayShap account. When I checked the status, it said "FAILED".

I contacted FNB via the secure chat channel and was informed that there was an issue with PayShap payments. I was told this issue was resolved yesterday, 6 August, yet the funds still haven't reached the recipient nor have they been reversed back into the paid from account.

There were no notifications sent out by FNB about this issue. Customers are only made aware of the problem when they take the initiative to contact FNB. The consultants' responses have been unsatisfactory, offering nothing more than a "sorry, we have a technical issue" without any effort to escalate or resolve the situation.... It has now been almost a full 48hrs and still nothing from FNB. I might as well have done a normal EFT!!!!!

How can a supposedly convenient and immediate payment method take this long to resolve? This is absolutely ridiculous. That money was meant for something urgent, and this delay has caused significant inconvenience and frustration.