Unacceptable customer service via automated bot systems and online services

I have been locked out of my FNB banking app even though I used my touch ID to access it. I tried to reset it via the number on the app yet have been sent from pillar to post by your stupid bot. I cant access my online banking either cos it requires App authentication. For 3 days straight I have not been able to get assistance online or telephonically and this is simply unacceptable and your online services are counterintuitive if they rely on each other to this extend. I need someone to urgently call me to resolve this as your automated customer care line is useless