Unacceptable Customer Service – No Response from FNB Credit Card Department

I expected better from FNB when my wife decided to move her banking over, believing it would be a reliable choice. Unfortunately, our experience with their credit card application process has been frustratingly disappointing. She was assured she qualified for credit and app**** after submitting her pay slips from her new job, where she works as both a karate teacher and an aftercare/intermediary educator. Since these are separate roles under one employer, she naturally received two different letters of employment for her work, alongside her payslips reflecting a combined salary. Despite following all required procedures, FNB has failed to provide any response or update. If she does not qualify, a simple, professional email stating the reason would be expected—yet our repeated inquiries have gone ignored. Lack of communication, especially regarding financial matters, is unacceptable. I urge FNB to reconsider its approach to customer service and handle applications with the transparency and respect they deserve. If this is the standard practice, it’s certainly not the sign of a bank that values its customers.