Unacceptable customer service

Item: FNB (First National Bank)
Rating: 1
Author: Nadia H

The worst bank EVER! A staffmember cancelled my application without my consent, although i already approved the application by signing for it! Now i have to wait another 24-48 to be assisted. This is unacceptable!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Nov 2019, 11:21

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply21 Nov 2019, 11:21

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Nadia H's updateReviewer Update

21 Nov 2019, 16:11

Arrangements was made to be in contact with me 15:30 and still no one called!
I called fnb and this matter is still not allocated to a consultant so that this matter can be resolved.
This is by far the worst service

Nadia H's update21 Nov 2019, 16:11

Reviewer Update