Unacceptable customer service

I have a Tyre & Rim cover with FNB. Their claims are being handled by Motorite as per claim reference number T883272. I got a puncture on Monday 17 February 2025 and lodged a claim on Friday 21 February 2025. I comp**** fully and submitted all the pictures required for audit. Now Motorite suspect that I'm claiming for the same Tyre that I've claim for last year 2024 as a result they asked for the entire picture of the damaged Tyre which I did take and submit. The consultant /assessor is playing hide and seek and came back again to ask for the same picture. I don't have a problem with the audit but it has to make sense and not make it difficult to claim. I app**** for this cover to claim when need arise so why I'm I the suspect when I'm having incidents and lodging claims. I did not take this cover just to give my money to FNB. Why should I suffer for a Tyre that cost less than R2K. If you guys have a problem or suspect I want to de***** you send someone to come verify and stop waisting my time.