KM
Kristin M
1 reviews | Active since May 2019
27 May 2019, 13:06
Unacceptable customer service
I am extremely upset with FNB and their query handling. I spent half an hour being routed around to people that could not help me and continuously asked to verify my account number and Pin. This is very irritating. I paid way more than my minimum credit payment and yet still they debited my account with the minimum payment again which does not reflect in my credit balance either. Please sort this out immediately
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 May 2019, 14:15Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply27 May 2019, 14:15
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***