UNACCEPTABLE CUSTOMER SERVICE

ON THE 13TH OF MAY I NOTICED THAT I WAS CHARGED R500.00 FOR THE SLOW LOUNGE. IN MY UNDERSTANDING AND ACCORDING TO THE WEBSITE, I AM ALLOWED 4 VISITS A MONTH, PROVIDED IT IS NOT FULL. DURING OFF PEAK HOURS I CAN TAKE A QUEST WITH ME, WHICH IS WHAT I DID, I WENT ON A HOLIDAY TO CAPE TOWN FROM THE 6TH TO THE 11TH, I VISITED A SLOW LOUNGE DURING OFF PEAK HOURS, AND NOW I HAVE BEEN CHARGED R500.00. I SENT THROUGH AN INQUIRY THE FOLLOWING DAY VIA E-MAIL, AFTER GETTING AN E-MAIL SAYING \WE WILL RESPOND WITHIN 1 BUSINESS DAY"IT IS NOW 4:10 MONDAY"