Unacceptable communication from FNB Connect

<p>To My Dear Favourite Bank. I am having a bad experience over one of the reasons I like you! When I switched to FNB the first thing that struck me was how well you communicated with me. It seems FNB Connect doesn't go by the same standard, though.</p> <p>Last week I received SMSes from a Blake & Assoc. I had no idea who they were and was suspicious of them, did not believe them when they said I was in breach of my T&Cs. I thought it was a ****. Through subsequent phone calls I established that there were some payments for my wife and daughter's phones that were not paid. They could not tell me which, so they can't substantiate. This was the first I knew of a problem. I do recall some payments not going through but assumed that they were simply called for again and had gone off because whenever I checked, the R79 payments were there. I have since then figured out that I have been confused between my wife and my daughter's accounts for which the payments are exactly the same. Please accept my sincere apologies for this. I would like to make this right.</p> <p>The reason I am complaining is that I am dismayed that FNB / FNB Connect never communicated with me about the problem, handed me over to debt-collectors without so much as the courtesy of informing me or demanding the payment from me, when a simple SMS could have solved the problem.</p> <p>I'd very much appreciate it if you called me about this so we can sort it out in an amicable way.</p>