Unacceptable Client Services

I recently purchased Short Term Insurance with FNB Short Term Insurance. There is no way to contact them on a weekend to update my policy documents to include the new car details on the documents eg. vin and engine number.

I am now unable to take delivery of my new car due to this. I am also unable to access the policy on the app. All insurers have active call centres on the weekend, even if you have to hold for a rep, you can still contact them.

Not with FNB Short-Term Insurers, this is unacceptable.

As a first-in-class bank, I expect a better turnaround and higher quality service that is accessible on the weekend. This outrages me and has made me reconsider the bank that I take all my business to.