Unacceptable Charges on my PC account

I am writing this with so much dissatisfaction.

Yes my PC account was opened on the 11th of November, however I only started using the account on the 28th of November after FNB delayed to deliver my card which was theor fault.

On the 11th December I was then charged Account fees for an account I only started using on the 28th November which is totally unacceptable and unfair. I only started using the account after I had recieved my card which I spoke to you about on countless occasions.

Service Fees R2.50

Value Added Services R38.50

Monthly Account Fee R385.00

All these amounts were taken on the 11th of December instead of when I actually started using the account or on month end. I need this fixed my account fees should be paid on the 28th of the month or on the last day of the month. Hence only +/-R15000 was received on this account. I only started using it on or after the 28th November.This account was active but I couldnt enjoy the benefits of using it as FNB and your couriers had a back log on cards. Now who is supposed to suffer for this?

I have also been charged ITEM PAID NO3 R360.00 x 2. What is this. What has been paid on my behalf?

FNB has charged me R1145.00 which I dont even know what this is for.

I am an upset customer and I need this sorted out ASAP.

Kindly please please fix this for me. ASAP