Unacceptable charge on account

i was deducted an honoring fee, however when i queried the transaction i was told that you honored debit orders on the 1st however money was transferred into the account on the 2nd. this means that money was transferred to the account to honor the transactions. secondly i did not receive an sms telling me that my account was in the negative, because if it was i would have transferred the money sooner. i want this transaction reversed and money transferred back into my account!