Unacceptable business behaviour

I am REALLY frustrated, dissatisfied, disappointed with FNB SHORT TERM INSURANCE FOR HOUSING . I’ve been having several issues a leek with a pipe and then a geyser burst !!! It’s been 6 days with the geyser and yet nothing is sorted the people that come and do the installations are a job well done but the interactions with FNB STAFF IS RIDICULOUS REALLY, Agents don’t know what they are doing I’ve spoken so far to 6 or 7 agents only 2 knew what they were doing !!!. My Geyser burst on 05/01/23 called FNB on the 06/01/23 at 8 to 8:30 , to log my claim to wait whole day for a plumber to come out called again at 2 pm to only find out no claim was logged and it was only sent based on my second call !!!!!!!!!!! WHAT IS HAPPENING HERE , the plumber then only came after 4 to my house stating it’s the wind breaker but cannot fix it immediately!!! WASTED A DAY OF MY WORK , SATURDAY-another day wasted - as well plumber comes and installs it’s windbreaker and it’s the Geyser that’s also Broken could only install on the MONDAY 08/01/23 which I also had to leave from work early , those guys sat till even 8 to make sure the geyser was sorted then another issue geyser isn’t warming since Monday to Wednesday called the plumber directly they advised they will come out , plumber called me and arranged again to take off FROM WORK , to sort out my Geyser, came home plumber advised everything is all good seems to be no electricity connection , electrician came out says there is power so plumber needs to come back again and check , My point is the plumber and electrician and builder , they are doing their jobs and very good and good communication !! BUT ME AS A FNB CLIENT IS NOT HAPPY WITH FNBS PROCESSES , This is time consuming and for me to take off from work my husband took of 3 days last week me 2 and 1/2 days , Me as the client is being negatively / financially impacted but there is no processing to make this process go quicker PLEASE SEND ALL YOUR AGENTS AT ONCE SO THAT THEY MAY FIX EVERYTHING TOGETHER , I am really not HAPPY AS A FNB CLIENT !!!!! We are not getting any communication from FNB EVEN TO EXPLAIN AND FOLLOW UP , MY HUSBAND IS THE POLICY HOLDER BUT GOSH THAT PEOPLE MAKE ME FEEL LIKE IM COMMITTING A CRIME to get our stuff sorted !!! Sooo builders , plumbers and electricians I want them to come all at once’s in one day that is not a question it is a request!!!!!