TDlR
Theunis De la Rey

1 reviews | Active since Sept 2016

16 Sept 2016, 16:44

Unacceptable business banking at FNB

<p>Business banking at FNB has been a struggle from the second day onwards. My company has four directors and every director has certain functions. When we opened an acount, we were guaranteed that every director would have access to the business banking. This has not been the case. Functionality is limited to one person who is able to give minimal access to others. In practice, only one director is able to use the account as promised. Every attempt to get FNB to fix this, has been unsuccessful. They do not return calls. They put you on hold for an hour before dropping the call. Even going to various branches only shows that the staff is not capable of customer support. I strongly suggest others to avoid FNB business banking.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2016, 08:29
Official

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)