Unacceptable banking

I'm sitting at the branch, irritated. It's been more than an hour, this is the 4th consultant that I've been moved to. I'm here to do a simple thing that I normally do in Pretoria, transfer funds from my PayPal account to my FNB. Explained to them that as a non resident, I cannot do it online by myself, the computer says go to the branch. They are telling me it's impossible. I've always done this, when did it become "impossible"??? The excuse that this East London branch is giving me is that, "Gauteng branches are more advanced than us here, so we can't be compared to them." What kind of nonsense is this???