1 reviews | Active since Nov 2014
Unacceptable Bad Service
Please see my previous complaint https://www.hellopeter.com/first-national-bank/reviews/unacceptable-level-of-bad-service- **********
The issue is still not resolved. Somebody from FNB phoned me to confirm my complaint and that it would be routed to the correct department. Nobody has contected me to resolve my complaint and nobody answers queries over email. I phoned the call centre on Friday and it was closed. I phoned the call centre Saturday and the lady who answered said they had not received my id and proof of address. I forwarded the mail that I had previously sent 3 times and she said everything was in order. She said somebody would send me the mandate form on Monday to complete. I received nothing today. I initially registered my CIPC business on the 13th November and there is no response from FNB. This is unacceptable bad service and I cannot take it anymore. Can you please issue me with a refund for my CIPC registration as you are not interested in my business.
I have started the process of registering my business with Absa and started my CIPC registration with SWREG(already paid for). Can you please issue me a refund for my CIPC registration fee of R175.
Hello Marka100,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Marka100,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)