1 reviews | Active since Oct 2012
Unacceptable ATM Service
<p>I work for SCAW SA (PTY) Ltd which has an FNB ATM on the premises in Germiston.</p> <p>The ATM only seems to work maybe twice a month. This is getting ridiculous as so many people would like to use the ATM but seems that the ATM never works it's either off or on but not working.</p> <p>I have been a FNB customer for 10 years now and never had a problem as they are the best bank I have come a cross. </p> <p>Yet this ATM is an inconveniences at the moment just not for me but for all employees at SCAW SA (PTY) Ltd.</p> <p>I’m sure that FNB are aware that the ATM is giving problems since the latest version has been installed.</p> <p>Please can this be attended to, either fixed it probably or replace it.</p> <p>Thank you.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good day Daffnie
The ATM is still not fixed it worked for 2 days then again nothing.
Dis is not a good reflection on FNB
the location of the ATM is
Cnr Lower Germiston & Cnr Lower Jupiter str, Cleveland SCAW SA (PTY) Ltd premises.
Please can this be fixed once and for all.
Good day Daffnie
The ATM is still not fixed it worked for 2 days then again nothing.
Dis is not a good reflection on FNB
the location of the ATM is
Cnr Lower Germiston & Cnr Lower Jupiter str, Cleveland SCAW SA (PTY) Ltd premises.
Please can this be fixed once and for all.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)