Unacceptable!!! Application for a Business Banking Account

The process for starting a business banking account with FNB is unacceptable. It's been 2 week since I registered telephonically. When I first app**** I was told that I would be contacted to send documents. Nothing was sent or requested. 3 days later I called back and I was told they would send it through. Again nothing happened.

7 Days later I walked into the bank and was told the FNB representative had done the application incorrectly. So I had to re-apply. It took 2 days to apply and again I was told I would be registered in 3-5 days. After 14 days I called the centre and they still had not looked at the documents I sent through 5 Days earlier.

This has been the worst banking experience I have ever had, especially for a person trying to run a business. And I was not the only one. A frustrated customer at the FNB branch was quite vocal about closing her account while I was re-applying. That should of been a clear warning for me....

I have business accounts with Standard Bank and Absa, their systems and procedures are much more efficient. Personally I would think twice when opening an account with FNB.