Unacceptable answer from FNB online

<p>After trying to make a scheduled payment on my FNB account which I do every month for how long now from my work PC which is the only PC I use to go onto my account online. After it gave me an error message (E-190 Selected Action npt permitted) about 5 times I contacted the Call Centre and was assisted by a helpful Collene Adams. Sending screen shots of the error message I received the following message from FNB:</p> <p>"We have picked up that the computer you are currently using is not a fami**** device and when our system picks this up it takes away some functionality and that includes adding a scheduled payments. The device you are using has to become verified and this takes place only after you have made a successful payment ranging between R300-R20 000 from your online banking using the device you are currently using; either to one of your recipients or as a once off payment, it will then become verified within 7days. Once your device has become verified you will able to add the scheduled payment again."</p> <p>My question to FNB is : Why afer having no problems doing this transaction for many months, using the same PC every time, why now? Also , why should I make a payment of between R300-R20 000 if there is no need to make a payment? I only have the one recipient I pay every month using the scheduled payment option. I really suggest a better answer to my query </p>